Administration/Hope Center
1120 2nd St NW, Albuquerque, NM 87102
Monday-Friday, 8 am-4 pm
Closed on Saturday and Sunday
(505) 242-4399 / Fax (505) 944-7840
Behavioral Health
1201 3rd St NW, Albuquerque, NM 87102 (2nd Floor)
Monday-Friday, 8 am-4 pm
Closed on Saturday and Sunday
(505) 764-8231 / Fax (505) 248-1351
Day Shelter
1201 3rd St NW, Albuquerque, NM 87102 (1st Floor)
Monday-Friday, 7 am-3 pm
Closed on Saturday and Sunday
(505) 843-9405 / Fax (505) 843-8624
Housing
1120 2nd St NW, Albuquerque, NM 87102 (one-story building)
Open to the Public: Monday, Wednesday, Friday, 10 am-3 pm
By Appointment Only: Tuesday and Thursday
Closed on Saturday and Sunday
(505) 843-9797
Case Management
Many of our programs offer case management services. The Screening Specialist on the 2nd floor of the Shelter (as well as the PATH Outreach worker on the 1st floor) can help determine programs that might be a good fit.
Screening & Referral Specialist
Day Shelter, 2nd Floor
1201 3rd St NW, Albuquerque, NM 87102
Walk-ins welcome:
- Monday-Thursday, 8:30 am-11:00 am, 1 pm-2 pm;
- Fridays, 8:30 am–10 am
Coordinated Assessment
There are two options for completing a coordinated assessment (a.k.a. VI-SPDAT): at the Day Shelter or with the Outreach Team staff.
Day Shelter
1201 3rd St NW, Albuquerque, NM 87102
8 am-2 pm (1st Floor) Monday-Wednesday
(505) 843-9405
Clothing
There is a large clothing room at the Day Shelter.
1201 3rd St NW, Albuquerque, NM 87102
8-10 am, Wednesdays; clients can volunteer in the Shelter to obtain items on other days.
Documents and IDs
Begin the process of obtaining an ID through our Outreach Team or at the Behavioral Health front desk.
Behavioral Health
1201 3rd St NW, Albuquerque, NM 87102 (2nd Floor)
Monday-Friday, 8 am-4 pm
(505) 764-8231
Food and Meals
Meals are available at the Day Shelter.
1201 3rd St NW, Albuquerque, NM 87102
Monday through Friday:
Coffee and Meal Check-In: 8 am – 10 am
Daily Meal: 10 am – 12 pm
(505) 843-9405
Gasoline
Hope Village
Hope Village provides permanent supportive housing to people who have experienced chronic homelessness. As such, the building is not open to the public and cannot accept walk-ins. An extensive application, completed in conjunction with a service provider, is required. Openings in this 42-unit housing complex are rare. Speak to your service provider for more information.
Residents are individuals who meet the federal definition of “homelessness” or “precariously housed,” have a documented mental, emotional, or behavioral disorder, are able to complete daily living activities independently, have an income at or below 30% AMI, and meet other eligibility requirements, including a score of 13 or higher on a commonly-used “vulnerability index” (VI-SPDAT).
Residents sign a Residential Rental Agreement with the contracted property management company, Monarch Properties, Inc. The lease is a Standard Residential Lease Agreement found at other rental properties.
Residents can be evicted for not adhering to the Residential Lease Agreement.
Housing and Vouchers
Contact the Housing Division to find out more about our housing programs and what you may qualify for. Additionally, you can complete a coordinated assessment (a.k.a. VI-SPDAT) required for most housing programs at the Day Shelter with Shelter or Outreach Team staff.
Housing
1120 2nd St NW, Albuquerque, NM 87102 (one-story building)
Open to the Public: Monday, Wednesday, Friday, 10 am-3pm,
By Appointment Only: Tuesday and Thursday
Closed on Saturday and Sunday
(505) 843-9797
Day Shelter
1201 3rd St NW, Albuquerque, NM 87102
8am-2pm, Monday-Wednesday
(505) 843-9405
A mail room is located at the Day Shelter.
1201 3rd St NW, Albuquerque, NM 87102
Monday-Friday, 12 pm-2 pm
(505) 843-9405
Phones
There is a phone available at the front desk of the Day Shelter.
1201 3rd St NW, Albuquerque, NM 87102
Monday-Friday, 8 am-1:45 pm
(505) 843-9405
Rental Assistance and Eviction Prevention
HopeWorks offers rental assistance and eviction prevention only to clients already enrolled in HopeWorks programs. Applicants must have a diagnosed and documented serious mental illness or co-occurring substance use disorder and currently be receiving behavioral health services to qualify for this program. Clients already receiving case management services at HopeWorks can ask about being referred.
Move-In Assistance & Eviction Prevention Program (MIE&EP) application form and FAQs
Storage
Long-term storage is available at our Day Shelter.
1201 3rd St NW, Albuquerque, NM 87102
Monday-Friday, 12 pm-2 pm
(505) 843-9405
Therapy and Psychiatric Services
Therapy: HopeWorks offers outpatient individual and group therapy for HopeWorks clients and the general public. We serve clients with Medicaid & Medicare and also offer a sliding scale for those with no insurance or with private insurance. Screening and enrollment for therapy services is completed with the Screening Specialist on the 2nd floor of the Shelter.
Screening & Referral Specialist
Day Shelter, 2nd Floor
1201 3rd St NW, Albuquerque, NM 87102
Walk-ins welcome: Monday-Thursday, 8:30 am-11:30 am, 12 pm-2:30 pm
Psychiatric Services/Medication Management: Two nurse practitioners offer Psychiatric Medication Management. Staff support clients with a wide range of services, including counseling, mental health diagnoses, help with addiction, and prescribing medication. We serve clients with Medicaid & Medicare and also offer a sliding scale for those with no insurance or with private insurance.
Therapy Building
1201 3rd St NW, Albuquerque, NM 87102 (southeast corner of parking lot)
Monday-Friday, 8 am-4 pm
(505) 764-8231 x.8350
Transportation
Currently, city buses are free in Albuquerque. Bus tickets beyond Albuquerque are not available on a regular basis. If you are in need of one due to extenuating circumstances, please talk to your case worker.
Utilities
HopeWorks offers utilities assistance to clients housed through HopeWorks’ housing programs and for those engaged in behavioral health programming with any provider.
Housing
1120 2nd St NW, Albuquerque, NM 87102 (one-story building)
Open to the Public: Monday, Wednesday, Friday, 10 am-3pm,
By Appointment Only: Tuesday and Thursday
Closed on Saturday and Sunday
(505) 843-9797
Both the City of Albuquerque and PNM provide additional resources: https://www.cabq.gov/help/utility-assistance
https://www.pnm.com/billhelp
*NOTE: No one will be denied access to HopeWorks' services due to inability to pay. HopeWorks offers a discounted/sliding fee schedule available based on family size and income.