Get Help

Get information about the programs and services offered at HopeWorks. Have other questions or need help finding the information you need? Connect with our team by emailing info@hopeworksnm.org.

Get Help

Get information about the programs and services offered at HopeWorks. Have other questions or need help finding the information you need? Connect with our team by emailing info@hopeworksnm.org.

Get Help

Get information about the programs and services offered at HopeWorks. Have other questions or need help finding the information you need? Connect with our team by emailing info@hopeworksnm.org.

Get Help

Get information about the programs and services offered at HopeWorks. Have other questions or need help finding the information you need? Connect with our team by emailing info@hopeworksnm.org.
Two outreach staff unload a van of groceries.

Campus Hours, Locations, and Contact Information

Campus Hours, Locations, and Contact Information

Campus Map

Administration/Hope Center

1120 2nd St NW, Albuquerque, NM 87102
Monday-Friday, 8 am-4 pm
Closed on Saturday and Sunday
(505) 242-4399 / Fax (505) 944-7840

Behavioral Health

1201 3rd St NW, Albuquerque, NM 87102 (2nd Floor)
Monday-Friday, 8 am-4 pm
Closed on Saturday and Sunday
(505) 764-8231 / Fax (505) 248-1351

Day Shelter

1201 3rd St NW, Albuquerque, NM 87102 (1st Floor)
Monday-Friday, 7 am-3 pm
Closed on Saturday and Sunday
(505) 843-9405 / Fax (505) 843-8624

Housing

1120 2nd St NW, Albuquerque, NM 87102 (one-story building)                                        Open to the Public: Monday, Wednesday, Friday, 10 am-3 pm
By Appointment Only: Tuesday and Thursday
Closed on Saturday and Sunday
(505) 843-9797

Outreach

1201 3rd St NW, Albuquerque, NM 87102 (1st Floor)
Open to the Public: Tuesday, 9 am-2 pm; Friday, 9 am-noon                    Closed Saturday and Sunday
(505) 242-4399 ext. 227


Resources

Resources

Case Management

Many of our programs offer case management services. The Screening Specialist on the 2nd floor of the Shelter (as well as the PATH Outreach worker on the 1st floor) can help determine programs that might be a good fit.

Screening & Referral Specialist
Day Shelter, 2nd Floor
1201 3rd St NW, Albuquerque, NM 87102

Walk-ins welcome:

  • Monday-Thursday, 8:30 am-11:00 am, 1 pm-2 pm;
  • Fridays, 8:30 am–10 am

Coordinated Assessment

There are two options for completing a coordinated assessment (a.k.a. VI-SPDAT): at the Day Shelter or with the Outreach Team staff.

Day Shelter
1201 3rd St NW, Albuquerque, NM 87102
8 am-2 pm (1st Floor) Monday-Wednesday
(505) 843-9405

Outreach
1201 3rd St NW, Albuquerque, NM 87102
Open to the Public: Tuesday, 9 am-2 pm; Friday, 9 am-noon
(505) 764-8231 x.8227

Clothing

There is a large clothing room at the Day Shelter.

1201 3rd St NW, Albuquerque, NM 87102
8-10 am, Wednesdays; clients can volunteer in the Shelter to obtain items on other days.

Documents and IDs

Begin the process of obtaining an ID through our Outreach Team or at the Behavioral Health front desk.

Outreach
1201 3rd St NW, Albuquerque, NM 87102 (1st Floor)
Open to the Public: Tuesday, 9 am-2 pm; Friday, 9 am-noon
(505) 764-8231 x.8227

Behavioral Health
1201 3rd St NW, Albuquerque, NM 87102 (2nd Floor)
Monday-Friday, 8 am-4 pm
(505) 764-8231

Food and Meals

Meals are available at the Day Shelter.

1201 3rd St NW, Albuquerque, NM 87102
Monday through Friday:
Coffee and Meal Check-In: 8 am – 10 am
Daily Meal: 10 am – 12 pm
(505) 843-9405

Gasoline

HopeWorks does not offer vouchers for gas.

Hope Village

Hope Village provides permanent supportive housing to people who have experienced chronic homelessness. As such, the building is not open to the public and cannot accept walk-ins. An extensive application, completed in conjunction with a service provider, is required. Openings in this 42-unit housing complex are rare. Speak to your service provider for more information.

Residents are individuals who meet the federal definition of “homelessness” or “precariously housed,” have a documented mental, emotional, or behavioral disorder, are able to complete daily living activities independently, have an income at or below 30% AMI, and meet other eligibility requirements, including a score of 13 or higher on a commonly-used “vulnerability index” (VI-SPDAT).

Residents sign a Residential Rental Agreement with the contracted property management company, Monarch Properties, Inc. The lease is a Standard Residential Lease Agreement found at other rental properties.

Residents can be evicted for not adhering to the Residential Lease Agreement.

Housing and Vouchers

Contact the Housing Division to find out more about our housing programs and what you may qualify for. Additionally, you can complete a coordinated assessment (a.k.a. VI-SPDAT) required for most housing programs at the Day Shelter with Shelter or Outreach Team staff.

Housing
1120 2nd St NW, Albuquerque, NM 87102 (one-story building)
Open to the Public: Monday, Wednesday, Friday, 10 am-3pm,
By Appointment Only: Tuesday and Thursday
Closed on Saturday and Sunday
(505) 843-9797

Day Shelter
1201 3rd St NW, Albuquerque, NM 87102
8am-2pm, Monday-Wednesday
(505) 843-9405

Outreach
1201 3rd St NW, Albuquerque, NM 87102
Open to the Public: Tuesday, 9am-2pm; Friday, 9 am-noon
(505) 764-8231 x.8227

Mail

A mail room is located at the Day Shelter.

1201 3rd St NW, Albuquerque, NM 87102
Monday-Friday, 12 pm-2 pm
(505) 843-9405

Phones

There is a phone available at the front desk of the Day Shelter.

1201 3rd St NW, Albuquerque, NM 87102
Monday-Friday, 8 am-1:45 pm
(505) 843-9405

Rental Assistance and Eviction Prevention

HopeWorks offers rental assistance and eviction prevention only to clients already enrolled in HopeWorks programs. Applicants must have a diagnosed and documented serious mental illness or co-occurring substance use disorder and currently be receiving behavioral health services to qualify for this program. Clients already receiving case management services at HopeWorks can ask about being referred.

Move-In Assistance & Eviction Prevention Program (MIE&EP) application form and FAQs

Storage

Long-term storage is available at our Day Shelter.

1201 3rd St NW, Albuquerque, NM 87102
Monday-Friday, 12 pm-2 pm
(505) 843-9405

Therapy and Psychiatric Services

Therapy: HopeWorks offers outpatient individual and group therapy for HopeWorks clients and the general public. We serve clients with Medicaid & Medicare and also offer a sliding scale for those with no insurance or with private insurance. Screening and enrollment for therapy services is completed with the Screening Specialist on the 2nd floor of the Shelter.

Screening & Referral Specialist
Day Shelter, 2nd Floor
1201 3rd St NW, Albuquerque, NM 87102
Walk-ins welcome: Monday-Thursday, 8:30 am-11:30 am, 12 pm-2:30 pm

Psychiatric Services/Medication Management: Two nurse practitioners offer Psychiatric Medication Management. Staff support clients with a wide range of services, including counseling, mental health diagnoses, help with addiction, and prescribing medication. We serve clients with Medicaid & Medicare and also offer a sliding scale for those with no insurance or with private insurance.

Therapy Building
1201 3rd St NW, Albuquerque, NM 87102 (southeast corner of parking lot)
Monday-Friday, 8 am-4 pm
(505) 764-8231 x.8350

Transportation

Currently, city buses are free in Albuquerque. Bus tickets beyond Albuquerque are not available on a regular basis. If you are in need of one due to extenuating circumstances, please talk to your case worker or a HopeWorks Outreach Team member.

Outreach
1201 3rd St NW, Albuquerque, NM 87102 (1st floor)
Open to the Public: Tuesday, 9am-2pm; Friday, 9am-noon
(505) 764-8231 x.8227

Utilities

HopeWorks offers utilities assistance to clients housed through HopeWorks’ housing programs and for those engaged in behavioral health programming with any provider.

Housing
1120 2nd St NW, Albuquerque, NM 87102 (one-story building)
Open to the Public: Monday, Wednesday, Friday, 10 am-3pm,
By Appointment Only: Tuesday and Thursday
Closed on Saturday and Sunday
(505) 843-9797

Both the City of Albuquerque and PNM provide additional resources: https://www.cabq.gov/help/utility-assistance
https://www.pnm.com/billhelp

*NOTE: No one will be denied access to HopeWorks' services due to inability to pay. HopeWorks offers a discounted/sliding fee schedule available based on family size and income.